To ensure your global business operations remain uninterrupted, we’ve put together this quick guide on how our invoicing and automated payment process works.
1. When is my invoice due?
All Verto invoices are due on the 1st of every month. We recommend ensuring your account is funded a day or two in advance to ensure a smooth transaction.
2. What currency should I pay in?
All invoices are issued and must be settled in USD. Even if you trade in multiple currencies, your platform subscription or service fees are calculated in USD.
3. How will I know how much I owe?
At the start of the billing cycle, you will receive an automated notification via email. This will include the specific amount due for that month and a copy of your invoice for your records.
4. How do I make a payment?
We’ve made it simple. There is no need to manually "pay" a bill via credit card or external wire for each invoice.
Step 1: Check your notification for the amount due.
Step 2: Ensure your Verto USD Wallet is credited with sufficient funds.
Step 3: Our system will automatically deduct the balance to cover the invoice on the due date.
5. What happens if I forget to fund my account?
If your USD wallet has insufficient funds on the 1st of the month, your invoice will be marked as Outstanding. You will receive follow-up reminders from our team to help you bring the account up to date.
6. When does an account get restricted?
We understand that sometimes business needs change, but consistent settlement is vital for platform access.
The 3-Month Rule: If an invoice remains outstanding for three consecutive months, your account will be restricted.
The Impact: While restricted, you will be unable to make any outbound payments (payouts or transfers) until the total outstanding balance is settled.
7. How do I lift a restriction?
As soon as you credit your account with the total outstanding amount, our system will process the payment. Once the balance is cleared, your outbound payment capabilities will be automatically restored within a few hours.
8. Who can I talk to if I have a billing dispute?
If you have questions about a specific charge, please contact our support team at support@verto.co.
Pro-Tip: To avoid accidental restrictions, many of our clients keep a "buffer" balance in their USD wallet to cover the next three months of anticipated fees.