Verto

1. Click the on the specific Transaction on the bottom of this page; It will show a Failed status.

Click on Updates to view the reason.

2. In some cases, the payment may fail due to Insufficient balance. If your wallet balance dropped below the exchange amount, the exchange will fail. Top up and retry.

3.If the failure reason is unclear, raise a support ticket with the transaction reference, starting with EN-,to <a href="mailto:support@vertofx.com" rel="nofollow noopener noreferrer" target="_blank">support@vertofx.com</a>

<a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16480900/show" rel="nofollow noopener noreferrer" target="_blank">How do I cancel an exchange order?</a>

<a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16480826/show" rel="nofollow noopener noreferrer" target="_blank">How do I exchange currencies on Verto?</a>

<a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16482043/show" rel="nofollow noopener noreferrer" target="_blank">How do I raise a support ticket?</a>

- <a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16480900/show" rel="nofollow noopener noreferrer" target="_blank">How do I cancel an exchange order?</a>
- <a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16480826/show" rel="nofollow noopener noreferrer" target="_blank">How do I exchange currencies on Verto?</a>
- <a href="https://app.intercom.com/a/apps/ld3bh8lk/articles/articles/16482043/show" rel="nofollow noopener noreferrer" target="_blank">How do I raise a support ticket?</a>

Why did my exchange order fail?

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