Passwords can be changed from Settings or via a reset link if you have forgotten your current password.
1. To change your password when logged in, go to Settings then the Security tab.
Click Change password. Enter your current password, then your new password.
To reset your password (forgotten) On the login page, click 'Forgot password?'. Enter your email. A reset link will be sent within 2 minutes.
💡 Tip: Choose a unique password not used on any other service. |
Important to note: We implement strict platform controls to ensure your funds and company data remain fully protected. Below is an overview of the key security measures safeguarding your account:
Security Feature | What This Means for You |
Mandatory Multi-Factor Authentication (MFA) | To protect against unauthorised access, all team members must connect an Authenticator App to log into the Verto platform. |
24-Hour Account Security Hold | Whenever a password reset or change occurs, a temporary 24-hour cooling-off period is automatically applied to your profile. During this window, payments and beneficiary edits are paused to ensure the security of your account. |
Instant Password Alerts | The moment a password change is detected, an immediate "Was This You?" alert email is sent to the user and designated Client Super Admins. |
One-Click Emergency Lockdown | If you receive a password alert that you didn't request, simply click "Secure My Account" in the email. This will instantly log your user profile out of all active devices and pause all associated Verto cards. |
Organisation-Wide Fraud Protection | If a key administrative account shows signs of compromise, company access is temporarily suspended to protect your organization's total balance. |
If you require support with this please reach out to our team at support@verto.co.