Verification rejections are usually caused by document quality issues or mismatched information.
1. Check the rejection email from Verto -- it will specify exactly which document caused the rejection.
2. Common rejection reasons Expired ID documents, blurry scans, business address proof older than 3 months, mismatch between company name on documents and registration, or a missing shareholder.
⚠️ Warning: Do not re-upload the same document without fixing the issue -- repeated submissions delay your review. |
3. Log back into Verto, navigate to the verification flow, and re-upload the corrected document.
4. Re-submitted documents are reviewed within 1 business day.
💡 Tip: Use your phone camera in good lighting to scan physical documents. |
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