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How do I track the status of bulk payments?

Where to see each payment from a bulk upload and what its status means.

Each payment in a bulk payments upload is tracked individually on the Transactions page.

1. Go to the Transactions page from the left sidebar.


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2. Bulk payments are labelled with a Bulk Payments tag.


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3. Click on any individual transaction within the upload to see its full details.


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4. If your company requires approval, the payments show as awaiting approval until an approver signs them off. They are processed once approved.


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5. If any payment fails, it is marked "Failed" with a reason.


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6. Rows that couldn't be processed at upload (for example, because a new beneficiary couldn't be created) don't appear on the Transactions page, because they were left out of the upload. Fix them in your file and upload them again.


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