Investigation timelines depend on whether the issue is internal or requires coordination with external banks.
1. Internal issues (Verto platform) If the issue is within Verto's systems, our team typically resolves it within 1 business day.
2. External recalls (wrong account) Recalling funds from another bank can take 5-15 business days. Recovery is not always possible.
3. Card disputes For disputed card transactions, we follow Visa's standard chargeback process which takes 30-45 business days.
💡 Tip: Track the status of your dispute ticket on the Tickets page. |
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