Act quickly -- the sooner you report it, the better the chances of recovery.
1. Go to Transactions and locate the transaction. Note the full reference number.
⚠️ Warning: Do not wait. Bank-to-bank recalls have strict time windows. Contact support within hours, not days. |
2. Raise a support ticket immediately via Tickets. Include the transaction reference and intended recipient details.
3. Verto will attempt a payment recall with the receiving bank. Recovery is not guaranteed.
💡 Tip: If you realise the error before clicking Confirm on the Review step, you can still go back and correct recipient details. |
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