To keep your account and funds secure, updating sensitive information like your registered email address or phone number requires a quick identity verification process. Here is how to complete the update:
1. Submit your request
Contact our support team with your current registered details, the new email address or phone number you want to use, and the reason for the change. We will let you know if any specific documentation is needed for your request.
2. Schedule an Identity Verification (IDV) call
Once we receive your request, we will share a booking link so you can schedule a brief video call with a member of our team at a time that suits you.
3. Complete the video call
To confirm your account ownership during the call, you will be asked to:
Hold a valid government-issued photo ID next to your face for clear visibility.
Answer at least two account security questions.
4. Wait for processing
After your video verification is successfully completed, your account details will be updated within 3 to 5 business days. We will send you a confirmation message as soon as the change is finalized and active on your account.
If you have additional questions please reach out to us via live chat, Chat with Frank or at support@vertofx.com