Are you having trouble completing your identity or business verification? Here are the most common reasons verifications fail and how to fix them:
Biometric & Selfie Checks (Facial Verification)
Face Coverings: Please remove hats, sunglasses, masks, or any other items obstructing your face.
Poor Lighting: Move to a well-lit room. Ensure your face is clearly visible and there are no heavy shadows across your features.
Identity Documents (ID, Passport, Driver's License)
Incomplete Uploads: Make sure to capture the full document. For ID cards and driver's licenses, you must upload clear photos of both the front and the back.
Expired Documents: Check your document's expiration date. Our system will automatically reject expired identification.
Glare or Blurry Images: Ensure the text and your photo are sharp and readable. Avoid using a camera flash that creates a glare over important details.
Company Documents & Proof of Address
Modified Files: Do not alter, edit, or use the "Print to PDF" function on your digital documents. Our security systems will reject altered files. Please upload the original, unmodified PDF downloaded directly from your bank or utility provider.
Outdated Documents: Your Proof of Address (such as a utility bill or bank statement) must be dated within the last 3 months.
Region-Specific Identifiers
Nigeria: If you are verifying a Nigerian entity, ensure your BVN (Bank Verification Number) and NIN (National Identity Number) are entered correctly and belong directly to you.
Are you still having issues after checking these steps? Please reach out to our onboarding team at support@vertofx.com.