If a transaction shows as failed or an expected incoming payment has not arrived, raise a support ticket with the relevant details.
1. Go to the Transactions page and locate the failed transaction. Note the transaction reference number.
2. Click the transaction then click Report transaction if available, or navigate to Tickets.
3. Include: transaction reference, date, amount, currency, and expected recipient or sender.
💡 Tip: The more detail you provide upfront, the faster our team can investigate. |
4. Our support team investigates and responds within 1 business day.