Support tickets create a tracked record of your issue and are best for payment problems, disputes, and document requests.
Click on your profile icon in the top-right corner of the screen and select Tickets from the drop-down menu.
Click +create new ticket button.
Fill in the ticket subject, category and full description. Include: transaction references, amounts, dates, and any error messages
You receive a ticket reference number by email. Track the status on the Tickets page.
đĄ Tip: The more context you provide upfront, the fewer back-and-forth messages are needed. |
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