Sending Funds to Verto | Verto Help Center

2. Why has my payment taken longer than expected to arrive at Verto?

Important to Note for Inbound Payments

To ensure the fastest possible settlement, please keep the following in mind:

Bank Holidays and Weekends

While SEPA Instant, Faster Payments, and NIP work 24/7, Standard SEPA and SWIFT only move on Banking Business Days. Payments initiated on a Friday evening may not begin processing until Monday morning.

Cut-off Times

Each sending bank has a daily cut-off. Payments initiated after this time are treated as being sent the following business day.
You can confirm the cut of time with your sender bank.

Verification Checks

High value or first time payments may be subject to routine compliance reviews. This is a standard security measure and may occasionally add 24-48 hours to the timeline.

Pending Staus

Sometimes a sender’s bank marks a payment as ‘Pending’ before it even enters the network. If the funds haven't left their account, they haven't reached the payment rail yet.

Incorrect Details

If the recipient's name or account number doesn't match our records exactly, the bank may hold the funds to manually verify the details or initiate a reversal.

Currency Conversion

If a payment requires a currency swap (e.g., sending USD to a GBP account via SWIFT), the conversion process can add 24 hours to the total settlement time.

NIBSS Instant Payments (NIP)

It operates 24/7, but please ensure the Bank Verification Number (BVN) of the sender is valid to avoid automated reversals.

Intermediary Banks

For international (SWIFT) transfers, your money may pass through 2 or 3 intermediary banks, each bank takes time to process the message.

3. Funds have not arrived into my account. How do I investigate where my payment is?

Follow these steps if your funds have not arrived within the expected window.

Was the payment sent more than 2 hours ago?

NO: Please wait. Even Instant rails can take up to 2 hours due to routine checks and settlement.
YES: Proceed to Step 2.

Step 2: Identify the payment rail

How was the money sent?

Option A: Local Instant Rail (Faster Payments, SEPA Instant, NIBSS, FedNow, PayShap)
- Action: Ask the sender bank for a Screenshot of the Success screen or the Tracking ID.
- Check: Does the receipt say Pending?
  - If YES, the money is still with the sending bank.
  - If NO, and you have a Success ID, proceed to Step 3.
Option B: Global SWIFT
- Action: Ask the sender for the MT103 document.
- Locate: Find the UETR (a 36-character code).
- Track: Enter the UETR into a swift tracker.
  - If it shows ‘In Transit’, it is moving through intermediary banks.
  - If it shows ‘Completed’, proceed to Step 3.

Are the Recipient Details correct?

NO: If the Name or Account Number are incorrect, the payment may be held for manual checks or will be automatically reversed to the sender within 1–3 business days.
YES: Proceed to Step 4.

If you have a Successful Tracking ID and all details are correct:

Action: Open a chat with us and provide:
1. The Currency and Amount.
2. The Tracking ID.
3. A PDF/Screenshot of the payment confirmation.
Check: We can now ask our receiving provider if they have sight of these inbound funds.

4. Will I receive a notification when funds land into my account?

Yes, you will receive an email notification when funds land into your account with Verto.